Privacy Policy

Last updated: 25 June 2026

This page explains how The Hughes Practice (“I”, “me”, “my”) collects and uses your personal information, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).

The Hughes Practice is the counselling practice of Anna Hughes, based in Bristol, UK. I am the “data controller” responsible for your information.

The information I collect

When you contact me through the form on this website, I collect the details you choose to provide:

your name;
your email address;
your phone number (if you give it); and
the content of your message.

I only ask for what I need to respond to your enquiry. Please avoid including sensitive details (such as health information) in your first message — we can talk those through on a call.

How I use your information

I use the details you provide solely to:

respond to your enquiry; and
arrange and hold a free introductory call.

I will not use your details for marketing, and I will never sell or rent them to anyone.

My lawful basis

I rely on your consent — which you give by ticking the consent box and submitting the form — together with my legitimate interest in responding to enquiries about my services.

Who else handles your information

To run this website and its contact form, a small number of trusted providers may process your data on my behalf:

FormSubmit — delivers contact-form submissions to my email inbox;
GitHub Pages — hosts this website, and may log standard technical information such as IP addresses;
Google Fonts — loads the fonts used on the site, which may involve your browser contacting Google's servers.

These providers operate under their own privacy terms. I do not share your information with anyone else.

How long I keep it

I keep enquiry messages only for as long as needed to respond. If we go on to work together, I keep relevant information for the duration of our work and for a reasonable period afterwards, in line with my professional and insurance obligations. If we don't proceed, I delete your enquiry once it is no longer needed.

If counselling begins, separate confidentiality and record-keeping arrangements apply. I'll explain these fully at the start of our work together.

Cookies

This website does not set tracking or advertising cookies.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the information I hold about you;
ask me to correct or delete it;
object to, or ask me to restrict, how I use it; and
withdraw your consent at any time.

To exercise any of these, please get in touch using the details below.

Keeping your information safe

I take reasonable steps to keep your information secure and treat everything you share with me as confidential.

Changes to this policy

I may update this policy from time to time. The current version will always be on this page, along with the date it was last updated.

Contact and complaints

For any questions about your information, or to exercise your rights, contact me at anna@thehughespractice.co.uk or through the contact form.

If you have a concern I'm unable to resolve, you can complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk.